We’ve got your first-aid kit right here.
On the left is a list of technical troubles subscribers have talked to us about and step-by-step solutions for each. We guide you through the process so you can get your system up and running within minutes. Fixing the problem might be easier than you think — no need to call that computer nerd.
Top 10 FAQ
- Display is black or blue.
- Fader message not playing.
- Power outage, no content playing.
- Content doesn't fit screen.
- Unable to type in password.
- Error message on content.
- Player is hot, is that normal?
- Can we add video/pics to playlist?
- No Sound? Is there audio?
- Control players from one location?
- *How often can I update content?
Installation FAQ
- Will Mediplay install my system?
- How do I know which display to purchase?
- How big is the media player?
- Can I connect multiple displays to a single media player?
- I've lost my installation manual, is there a digital copy available?
- How do I know which resolution to use?
- I’ve installed my player, now how do I select my content?
- What is the best way to attach the media player to the display?
- How do I configure the player to join my wireless network?
- How do I apply a static IP?
- How can I be sure that my media player is properly connected to the mediplay network?
